Traveller Care

TRAVELLER CARE

Transat’s health and safety program

Health and safety measures at Travel Agencies

We know that the outbreak of coronavirus (COVID-19) has raised concerns about travelling.

That’s why we created Transat’s Traveller Care, a program designed to keep you and our employees safe.

We’ll be rolling out new and enhanced health and safety measures throughout your journey, starting at the Travel Agency.

Here’s what you can expect at your Transat Travel agency¹:

Before consultation

We recommend you make an appointment before showing up.
Priority may be given to those with an appointment.
Signs are placed on the agency door to indicate sanitary measures for clients to take.
You will be asked to use the hand sanitizer dispenser placed at the entrance.
You may be required to wear a protective face mask.²

During consultation

All agents will wear protective face masks.
There will be a limit of one client per consultation.
Plexiglas partitions are installed at agents’ desks.
There are no brochures on display. Agents will provide brochures to clients on request only.
There are no iPad stations.
The payment terminal will be thoroughly disinfected before and after each transaction.

To learn more about the health and safety measures put in place by Transat and Air Transat as part of the Traveller Care program for flights and packages, click here

¹ Travel agencies located inside shopping malls may have different operating hours than the malls.
² The mandatory use of face masks will depend on the province.

For more information, contact your Travel Agency

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